Whitepaper - How Knowing Your Customer is Key to Contact Centre Excellence
Taking the time to analyse the nature and volume of contact with digital channels also provides an indication of how contact centres can implement improvements.
In many ways, the response depends on the interaction, relationship, and demographics for the type of contact they need. It requires an omnichannel experience, where customers can access different channels of communication to get consistent help and advice, depending on their circumstances and preferences.
For further information about how Maintel can help you with your Contact Centre Solutions download our whitepaper or reach out to us here: