Using Digital Channels to transform Customer Experience
Duration • 35mins
In this video recording produced in conjunction with CCexpo 2020, Maintel's Chief Strategy Officer, Rufus Grig, outlines several key insights on how digital channels can aid the move to remote working for contact centre employees.
During this webinar we will discuss:
The exciting new features of Maintel's recently relaunched Callmedia CX Now solution well as customer experience expertise on how to be best prepared for the CX challenges organisations may face going into 2021 and how Maintel can help you overcome such potential constraints.
Rufus Grig, Chief Strategy Officer at Maintel