Financial Services Remote CX Webinar Series 

18th August 14:30pm -15:00pm 
26th August 11:00am -11:30am 

Webinar 1: Addressing the challenges of remote CX workers & customer engagement - focus more on the secure side of how contact centre agents can work remotely, and the measures that need to be in place to allow staff to work compliantly and efficiently to provide the service that customers expect and that regulations demand.

Webinar 2: Agent wellbeing & responsible customer management - looks to discuss the challenges faced by agents within Financial and Insurance organisations, when supporting challenging and potentially vulnerable customers.  

Featured Speakers

Webinar 1: Phil Strefford, Pre-Sales Technical Consultant at Maintel
                    Steven Goff, Cyber Security Sales Specialist

Webinar 2: Ash Mc Donagh, Head of Learning & Development at Maintel
                    Derek Lewis, Head of Customer Experience at Maintel