Financial Services Remote CX Webinar Series
DATE / TIME
18th August 14:30pm -15:00pm
26th August 11:00am -11:30am
Webinar 1: Addressing the challenges of remote CX workers & customer engagement - focus more on the secure side of how contact centre agents can work remotely, and the measures that need to be in place to allow staff to work compliantly and efficiently to provide the service that customers expect and that regulations demand.
Webinar 2: Agent wellbeing & responsible customer management - looks to discuss the challenges faced by agents within Financial and Insurance organisations, when supporting challenging and potentially vulnerable customers.
Webinar 1: Phil Strefford, Pre-Sales Technical Consultant at Maintel
Steven Goff, Cyber Security Sales Specialist
Webinar 2: Ash Mc Donagh, Head of Learning & Development at Maintel
Derek Lewis, Head of Customer Experience at Maintel