Hybrid Working and the Customer Experience

Duration • 42mins 

The hybrid world for customer experiences professionals demands different approaches to technology, tools, networks and security. Businesses will need to provide a flexible workplace that permits employees access to applications and services, and enables collaboration wherever teams are based. But where do we start when it comes to transforming temporary reactionary solutions into long-term hybrid working strategies?

During this webinar we will discuss:
- Balancing workload and managing schedules in the hybrid customer contact operation
- Leveraging digital channels to manage demand and support hybrid working
- Remaining compliant and secured in a hybrid world

Presented by
Rufus Grig, Chief Strategy Officer at Maintel
Paul Cox, Senior CX Architect at Maintel
Derek Lewis, Head of Customer Experience at Maintel