Callmedia CX Now: The Secret to Successful Home Agents

Duration • 50mins

The nature of customer experience is changing, and today’s contact centre teams are facing new challenges. With more of us working from home than ever before – contact centre agents included – businesses need to look to digital transformation to develop long-term home working strategies and establish contact centres of the future.

Maintel recently launched our answer to customer experience on-demand, Callmedia CX Now. Our omni-channel, cloud-based contact centre subscription service can help your organisation deliver exceptional customer experiences, and enable excellent information management, reduced and flexible costs, and enhanced agent performance. Find out about more what the future of contact centre technology looks like, and what it could do for your organisation - hear from our Customer Experience experts as we explore:

  • The changing nature of customer experience
  • Productivity, security and connectivity, efficiency and agent experience
  • How new contact centre technology like Callmedia CX Now, helps address these challenges

Featured Speakers
Dan Davies, Chief Technology Officer at Maintel
Paul Cox, Senior CX Architect at Maintel
David Groves, Director of Software at Maintel

You can learn more about what Callmedia CX Now could mean for your business by checking out our website here: https://bit.ly/35gFXXe